Leverage your data networks by providing a new breed of Internet Protocol (IP)-based communication service with data, voice, video, application sharing, whiteboard and Instant Messaging (IM) features, powered by Genico™ IPCommunications

Genico™ ClickToTalk automatically accepts and routes online Web-based Instant Voice Session (IVS) requests by end-users such as prospects, customers or subscribers, to your subscriber’s Help Desk Agents (HDAs). This process takes place within a browser. No lengthy downloads. No license-based (and costly) client applications. Genico™ ClickToTalk’s IVS can match each request to the appropriate subscriber’s HAD, who can answer and greet end-users, determine the problem and offer a solution. Your subscribers’ HAD can escalate every request to other colleagues with answers.