Genico - Products & Solutions

Delivering voice, video & more on data networks

Looking to slash communications costs in your enterprise?

Say hello to Internet-based communication technology, the simpler, faster and more cost-effective way to deliver voice, video, messaging and more on your data network.

The highly intelligent Trevally Communication System (Trevally) bridges conventional Public Switched Telephone Networks (PSTN) with the advanced capabilities of Next Generation networks, providing enterprises with powerful communication features at a fraction of the usual cost.

Trevally is remarkably easy to use, requiring no technical knowledge to implement and maintain. Plus, it’s even easier to manage; this highly flexible and scalable system can be quickly deployed and reconfigured depending on your requirements.

Whether for wired or wireless networks, within your premises or in other Wi-Fi enabled areas, or using GPRS or EDGE technology, Trevally ensures that no communication channel is beyond the reach of your enterprise.

Essentially, Trevally keeps you in control of your enterprise’s communications and costs.

Key Benefits & Advantages

	Easy to use with intuitive, user-friendly features and functions that are simple to learn and master.
	Lowers cost by integrating all communication services into a single, easy-to-manage system.
	Greater control over communications with advanced call auditing, digital footprint tracking and communication matching features to reduce abuse and increase efficiency.
	Highly scalable with a minimum 20-user license that can be scaled upwards to any number of users.
	Massive savings with low trunking rates to conventional PSTN phones at outstation locations and free IP-to-IP calls, among others.
	Unlimited access which allows users to log in and access communications services from any location.

Fast and simple, requiring no technical expertise to deploy, and providing simple administration features for easy management.

Enhanced features including video, voicemail, digital file transfers, instant messaging, call retrieval and more for even more communication options.


Key Findings & Results
	Trevally CS users have reported such significant results as:
	80% decrease in phone bills.
	95% decrease in cost of outstation calls.
	99% decrease in phone abuse incidents.
	75 - 85% decrease in cost of maintain disparate communication equipment.
	50 – 70% decrease in TCO.

Contact us for more information on our IP-PBX solution.

Broadband Communications Broadened

How far can your broadband communications system take you?

Broadband Internet Protocol (IP) telephony solutions are moving conventional communications in bold new directions, turning simple phone calls into immersive user experiences.

Genico® Broadband Telephony is an end-to-end carrier-grade IP solution suite that effectively delivers data, voice, video and more over broadband networks.

Operators employing this unique solutions can allow their subscribers to make IP-to-IP or IP-to-PSTN phone calls, make video IP calls to any 3G or IP phone with a built-in camera, and gain access to features through DTMF interfaces or web portals.

This highly comprehensive solution comes with a wealth of base communication services including voice call, video call, instant messaging, application sharing, whiteboard collaboration, secure file transfer and presence management.

Additionally,Genico® Broadband Telephony also supports a wide range of value added services (VAS) including music ring back tones, background music services, multi-conferencing, voice mail, video messaging services and many more, all of which can be deployed for circuit-switched, cellullar and broadband networks.

Key Benefits

	A fully-scalable carrier-grade solution that fulfills demands for robustness and scalability, enable delivery to both commercial and residential subscribers.
	Fast-to-market nature allows the solution to be customised and deployed within days, capitalising on first-mover advantage and increasing potential profitability.
	Alternate revenue streams through provision of VAS to niche segments requiring features such as call transfer, caller line identification, auto answer and more.
	Eliminates potentially costly risks that come with having to create new services, as Genico® Broadband Telephony comes with a wide range of common features and advanced VAS.
	Significant savings through the elimination of the need to invest in proprietary hardware.
	Emergency and dialling plan support allows for integration with 911 or localised distress and emergency functions as well as the creation of customised abbreviated dialing plans.
	Maximum security and privacy as call sessions may be encrypted immediately to suit confidentiality levels.
	Lower TCO with cost effective and easy-to-maintain components operating on Linux-based hardware.
	Full redundancy with state-of-the-art redundancy techniques to handle millions of calls per minute.
	Full compliance with Sarbanes-Oxley Act 2002 and regulatory needs such as the Communications Assistance for Law Enforcement Act (CALEA).


Key Features
	Comprehensive Subcriber Features: Includes a complete range of subscriber features and personal services encompassing customised dial plans, call feature controls, a self-service subscriber portal, virtual phone numbers, call forwarding, instant messaging, whiteboard sharing, selective and anonymous call rejection, IP phone support and authentication, configurable caller ID and much more.
	Messaging Features: Provides a voice mail service with web-accessible inbox to view, listen to and manage messages.
	IP Prepaid: Supports prepaid local and international calls with a variety of features including easy access from multiple devices, rule-based configuration services, prepaid balance notification, talk time alerts and low balance notifications.
	Call Screening: Allows blocking of collect calls and the ability to allow or deny calls based on subscribers’ white/black list.
	Voice and Video Conferencing: Extensive features of conferencing including auto intelligent bandwidth management, ready call reminders, intelligent booking, timed attendance, click-to-conference and a host of others.

Contact us for more information on our telco grade broadband telephony solution.

Genico® LiveContact

Conveniently Converging Conmunications

Why juggle your communications when it’s a struggle?

With so many avenues for communication available to us today, managing multiple channels can put a damper on productivity. It’s not unusual to have different applications and devices for different modes of communication, and juggling these can sometimes be a hassle.

Fortunately, with solutions such as Genico® LiveContact, the powerful carrier-grade Session Initiation Protocol (SIP) multi-media client that unifies all video, voice and data communications in a single interface, managing your communications is now so much simpler.

This solution allows you to access and maintain all your messages on your desktop PC, notebook or 3G device. You can view all your communications at a glance, and choose to respond in a variety of ways including voice mail, video call, attachments or a regular text message.

This is made even easier with the highly intuitive interface that incorporates rich features such as video call, whiteboard, chat, file sharing and file transfer.

What’s more, Genico® LiveContact can be easily customised to meet the unique requirements of telecommunications operators, mobile carriers and service providers as part of their offerings to subscribers.

By converging conversations, Genico® LiveContact makes communication more convenient than ever.

Key Benefits & Advantages

	Increased productivity as the unified interface allows for quick and easy management of communications.
	Reduced cost as the result of efficient management of inter-company voice communications. It also aids reduces costs associated with Moves, Adds, Changes and Deletes (MACDs) activities.
	Rapid ROI through improved communication efficiency and savings derived from increased productivity.
	Easy maintenance through a single and powerful browser-based interface.
	Higher yields created through improved productivity as a result of increased collaboration rates and communication support.
	Highly scalable carrier-grade solution that can easily scale up or down depending on user expansion or contraction.


Key Features
	Authorisation Policies: Applies call control policies to segregate communication access.
	Auto Answering: Presets the client to automatically accept all incoming calls.
	Call Hold & Transfer: Allows a caller to be put on hold or for a call to be transferred to another extension or number.
	Collaboration Tools: Allows users to share applications to increase clarity and productivity.
	File Transfer: Allow users to send and receive electronic documents while in a voice or video call
	Do Not Disturb: Blocks all incoming calls while allowing calls to be made
	Comprehensive Applications & Tools: Includes a variety of useful tools including instant messaging, phone book, presence notification, video and voice calls, voice mail and whiteboards.

Contact us for more information on our softphone client solution.